Safety & Who to Call

When you need help in the neighborhood, this page points you to the right place — an emergency, a non-emergency police matter, a city service, or the neighborhood watch.

In an emergency, call 911

For anything happening now that needs a police officer, medic, or firefighter in person, call 911.

Non-emergency police

For something that already happened, or a situation that isn’t an emergency, call the Orlando Police Department’s 24-hour non-emergency line, 321-235-5300. If you know who committed a crime, OPD asks that you call this line so a police officer can be dispatched; the online report form is only for incidents with no known suspect and no firearm.

Helping someone who needs services

If you’re concerned for a person experiencing homelessness in the neighborhood, the City of Orlando points first to services. Call 211 (or visit hfuw.org/211) to connect them with the Homeless Services Network of Central Florida (hsncfl.org/help). When there is a safety or mental-health crisis, OPD’s Community Response Team and Homeless Intervention Unit respond through 911 or the non-emergency line, 321-235-5300.

Neighborhood watch

As the neighborhood watch gets going again, OPD’s Neighborhood Watch Unit (407-246-2369) helps residents start watch groups, arrange free home security assessments, and join the Citizen Observer program. Our OPD District 4 liaison is Officer Edward Rosado (edward.rosado@orlando.gov).

Code and nuisance concerns

For overgrown lots, trash, unpermitted construction, or cars parked in yards, contact City Code Enforcement: 407-246-2686, codeenforcement@orlando.gov, or the online report form. Under Florida law (Statute 162.21) you must give your name and address — the City can’t act on an anonymous complaint. Code Enforcement doesn’t handle crimes (call the police), animal concerns, or landlord–tenant disputes.

City commissioner

Lake Cherokee is in Orlando City Council District 4, represented by Commissioner Patty Sheehan — 407-246-2004, patty.sheehan@orlando.gov.